💬 Procuro Support

Q: How do I connect Procuro to QuickBooks?

A: Follow these steps:

1. Open QuickBooks Online
2. Navigate to Apps in the left sidebar
3. Search for "Procuro" and click Get App Now
4. Click Connect to authorize Procuro
5. You'll be redirected to Procuro's dashboard inside QuickBooks

Your items will automatically sync from your Purchase transactions.

Q: What data does Procuro access from QuickBooks?

A: Procuro only accesses:

• Purchase transactions – Item names, vendors, prices
• Company info – Company name (for display only)
• User profile – Name and email (for authentication)

We do NOT access customer data, invoices, sales, or bank accounts.

Q: How accurate are the savings alerts?

A: Procuro uses real-time pricing APIs from major retailers (Amazon, Walmart, Staples). However:

• Prices can change frequently
• Product matching is 75-85% accurate (we use sophisticated algorithms)
• Always verify prices before purchasing

Procuro is a price comparison tool, not a purchasing platform.

Q: Why am I not seeing any items?

A: Common reasons:

1. No Purchase transactions – Procuro only tracks items from QuickBooks Purchase transactions (Expenses → Vendors)
2. Recently connected – Initial sync can take 1-2 minutes
3. QuickBooks permissions – Ensure you granted "Accounting" scope during OAuth

Solution: Try disconnecting and reconnecting QuickBooks, or contact support.

Q: How do I cancel my subscription?

A: You can cancel anytime:

1. Open Procuro in QuickBooks
2. Click Settings (gear icon)
3. Scroll to Subscription section
4. Click Cancel Subscription

Your access continues until the end of the current billing period. No refunds for partial periods.

Q: Is my data secure?

A: Yes! Procuro uses:

• AES-256-GCM encryption for OAuth tokens
• HTTPS/TLS for all connections
• No data sharing with third parties

See our Privacy Policy for full details.

Q: Can I export my savings data?

A: Yes! From the Reports tab:

1. Navigate to Reports in the top menu
2. Click Export CSV
3. A CSV file will download with all your savings alerts

You can also download a database backup from Settings.

Problem: "Connection Error" when opening Procuro

Solution:

1. Clear your browser cache and cookies
2. Try opening in an incognito/private window
3. Ensure you're logged into QuickBooks Online
4. Try a different browser (Chrome, Firefox, Safari)
5. Check if QuickBooks is experiencing downtime: status.intuit.com

Problem: Items not updating or alerts not appearing

Solution:

1. Refresh the Procuro dashboard (F5 or Ctrl+R)
2. Check if auto-check is enabled in Settings
3. Verify your QuickBooks connection is active
4. Price checks run daily at 3:00 AM – allow 24 hours for initial alerts

Problem: Can't find an item in search results

Solution:

• Try searching by vendor name instead of item name
• Use partial keywords (e.g., "paper" instead of "copy paper")
• Clear the search filter and manually scroll
• Check if the item was imported from QuickBooks (Items tab)